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Terms & Conditions
Welcome to Kruger Safari Africa. By accessing this website or booking any tour, safari, transport, or travel-related service with us, you agree to the following Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
- “Company”, “We”, “Us”, or “Our” refers to Kruger Safari Africa.
- “Client”, “You”, or “Traveller” refers to any person making a booking or using our services.
- “Services” refers to safaris, tours, accommodation bookings, transfers, transport services, and any related travel services provided by the Company.
2. Booking & Payments
2.1 Booking Confirmation
All bookings are subject to availability and are only confirmed once a deposit or full payment has been received and confirmation has been sent by us.
2.2 Payment Terms
- A deposit may be required to secure your booking.
- Full payment must be completed before the start date of the tour unless otherwise agreed in writing.
- Payments may be made via EFT, credit/debit card, payment gateway, or other approved methods.
2.3 Pricing
All prices displayed on our website are subject to change without prior notice. However, once your booking is confirmed, your quoted price will remain fixed unless changes are requested by the client.
3. Cancellations & Refunds
3.1 Client Cancellations
Cancellation requests must be submitted in writing via email.
Refunds may be subject to the following cancellation fees:
- More than 30 days before departure: deposit may be refundable minus administration fees.
- 15–30 days before departure: partial refund may apply.
- Less than 15 days before departure: no refund may apply.
Specific suppliers, lodges, or third-party operators may have separate cancellation policies.
3.2 Company Cancellations
We reserve the right to cancel or modify tours due to:
- Weather conditions
- Safety concerns
- Insufficient bookings
- Vehicle breakdowns
- Government restrictions
- Events beyond our reasonable control
In such cases, we will attempt to offer an alternative date, service, or refund where applicable.
4. Travel Documents & Requirements
Clients are responsible for ensuring they possess:
- Valid passports
- Required visas
- Vaccination certificates
- Travel insurance
- Any other required travel documentation
We are not responsible for denied entry, border issues, or losses resulting from incomplete documentation.
5. Travel Insurance
Comprehensive travel insurance is strongly recommended for all travellers and should include:
- Medical emergencies
- Trip cancellations
- Personal belongings
- Delays
- Accidents
- Emergency evacuation
Clients travel at their own risk.
6. Health & Safety
Clients must inform us in advance of:
- Medical conditions
- Dietary requirements
- Disabilities
- Allergies
- Mobility concerns
We reserve the right to refuse participation if a traveller’s condition may endanger themselves, other guests, staff, or wildlife.
7. Wildlife & Safari Disclaimer
Safaris take place in natural wildlife environments. While safety precautions are followed, wildlife behaviour is unpredictable.
By participating in our safaris, you acknowledge and accept the inherent risks associated with wildlife activities and outdoor travel.
8. Limitation of Liability
Kruger Safari Africa shall not be liable for:
- Loss, theft, or damage to personal belongings
- Delays caused by traffic, weather, or third parties
- Injuries, accidents, illness, or death
- Missed flights or connections
- Events beyond our reasonable control
Our liability is limited to the maximum extent permitted under applicable South African law.
9. Third-Party Services
Some services may be provided by third-party operators, lodges, transport providers, or activity partners. We are not responsible for acts, omissions, or service failures by third parties.
10. Website Use
You agree not to:
- Use the website unlawfully
- Copy or reproduce website content without permission
- Attempt unauthorised access to the website or servers
- Submit false or misleading information
All content, branding, text, images, and logos remain the property of Kruger Safari Africa unless otherwise stated.
11. Privacy Policy
Your use of this website is also governed by our Privacy Policy. By using this website, you consent to the collection and use of information in accordance with our privacy practices.
12. Amendments
We reserve the right to modify these Terms and Conditions at any time without prior notice. Updated terms will be posted on this page with the revised effective date.
13. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the jurisdiction of South African courts.
14. Contact Information
For bookings, questions, or concerns, please contact:
- Phone · Calls and WhatsApp
- +27 71 415 3006
- Address
- 689 Tarentaal Road, Hazyview, Mpumalanga